Rotrics Studio not Upgrading Firmware issue

For some reason after the new release 1.02, now my app is causing me problems same error I had when I set it up. It is a runnaway heating issue - it was first resolved with a firmware upgrade - now it is back and I have upgraded the firmware - but the studio program says that both the firmware and app upgrades were not successful as the studio app is showing old versions still. I have deleted and reinstalled about 5 times - at this point not sure what to do.

Additionally, since this has happened the off switch no longer turns off the device - I have no way to reset getting it our of this error than to unplug the device. Need help

Additionally, I know it is your development teams issue. I installed on a new fresh computer and your software version in the software says 1.0.1. That is the problem likely