Pneumatic pump not working

I upgraded to the latest Rotrics studio and my pneumatic pump no longer turns on. Can someone help me troubleshoot this?

Anyone? It’s been over a week since I’ve been trying to figure this out. I would love some help.

Are other functions of DexArm normal, such as move, etc.The air pump function should have nothing to do with the upgrade of Robotics studio.

Yes, other functions are normal. I can do everything in studio except turn the pump on/off.

The pump does work. I can turn it on/off using the touchscreen. But the touchscreen provides very limited functionality.

Sending an M1000 M1001 M1002 or M1003 directly through gcode does not turn the pump on either.

If Touchscreen can control the air pump, Rotrics studio should also be able to control it.

You can try to send commands such as M1000 or M1001 in other serial terminals, such as Arduino.

Unfortunately I have the same problem. Is there already a solution for this?
Thank you.

Additional Information: I have to use a replacement cable between the DexArm and my computer. (USB A to USB C) because the original cable was not in the box. Is the original Rotrics cable a special type of USB A to USB C e.g. for current?