Laser module losing power

Hello fellow Rotricians, I’m having a problem with my laser module. While nothing seems off (fan works, laser fires), the power output has suddenly dropped by probably 80-90%. I suddenly need five passes to cut through card stock and using my standard settings for engraving wood doesn’t make a dent on the surface. No firmware or software upgrades have been applied and it happens both in Studio and in Lightburn. Any idea what might be causing this? Any similar experiences?

I’m sorry I didn’t see your information before.

Which laser module do you use, 2.5W or 0.25W?
We have not encountered a similar situation before. You can contact support@rotrics.com with your address and laser module info to apply for a new laser module.
Looking forward to hearing your new update.

Thanks for getting back to me!

Which laser module do you use, 2.5W or 0.25W?

It’s the 2.5W module. I’ll send you the details via support email.

Hi, it’s me again.

Just wanted to make sure that you received the information I sent you via email since I did not hear back from you.

In case it did not reach you, I had the 2.5W laser module and my addess is:

Yannick Posse
Tiefenbruchstr. 80
40764 Langenfeld
Germany

As always, thanks for your help, please stay safe
–Yannick

Hi
The support email is handled by my colleague.
I just confirmed with him that the laser module is in production after the Spring Festival holiday.
And it will be sent out around next Monday or Tuesday.

Thank you so much for your quick reply. That is great to hear!