Forum Issue/Problem post template

Consider asking people to follow a standard issue template for easier issue triaging.

GitHub, for example, implements issue templates for open source repositories. A good example can be found here.

Some things I’d suggest asking people to confirm or list when asking for help are:

  • Have you searched the FAQs? (link to FAQs)
  • Have you searched the forums for similar issues? (link to forum search)
  • Please list your firmware version (link to discovering firmware version with and without Studio)
  • Please list your Studio version (link to discovering Studio firmware version)
  • Detailed description of your issue and if possible, steps to reproduce

This will help not only your staff, but moderators and users from duplicate and confusing posts.

Thanks.

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Also it would be helpful to allow the attachment of any filetype to a post, not just images. Some problems require to provide source files, svg files or gcode files to reproduce. Also videos are often helpful.

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Additionally you may also consider asking users to limit themselves to one problem per post.
Compound issues are extremely difficult to track and conversation can often drift onto other matters.

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Thanks for the advice! Just adjusted the Discourse setting and we can upload any type of files to the post now :wink:.

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Thanks for the great suggestions! Will change our post template later today!

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