When trying to connect the arm to my laptop’s usb3 port, rotrics studio won’t connect to it. I can see the port listed, COM3, but clicking “connect” does nothing. The remote screen buttons don’t move the arm either.
This happened after the first time I turned it on & it had connected but it failed during one of the the firmware upgrade steps (it may have been step 4 or 5 - i’m not sure)
How can I connect to the arm? What troubleshooting steps can I take or reset it?