I NEED HELP! I get my DexArm all set up by getting the temp up to proper temp (190) for PLA, level the Arm and then set the Work Origin. I then upload the .stl file, Generate G-code, then Start Send G-code and when the arm is at the target temp it starts to move, BUT NOT DOWN ON THE BUILD PLATE. As it’s moving about 3 inches ABOVE the build plate it is extruding PLA. So I Stop Send G-code.
I need help from the engineer. I have yet to hear from the engineer regarding my other problem. I think you guys at Rotrics have a problem supporting the people that backed you. You tell us to go and post on the Owner’s forum, but I have received little if any help there. Or you say post on Discord. I hate Discord, it is so confusing to use. By telling backers to use Discord, you seem to be giving up your responsibility to support your backers. Rather, you seem to expect the backers on Discord to try to figure out solving the problems among themselves. I think you need to have a dedicated TEAM (more than one) of engineers supporting the backers.
PLEASE HELP ME.